Knowledge Base – Points to know.

Web mail Access

*Please make sure that you do not save the password when working from an Internet cafe or other publicly accessible computers. In your browser simply type: http://example.co.za/webmail OR http://webmail.example.co.za Replace ‘example.co.za’ with your actual domain name. Insert your email address and its password so that you are able to login. There would be three webmail applications to choose from. You may select which one you wish to load up automatically the next time you login by click on the “Set as Default” option. After setting your default application you can now select it to login. This only needs to be done once after selecting your default application. Every time thereafter you will be logged in automatically.

How do I create a strong password?

It is extremely important to use a strong password for securing all your services. This could be your cPanel account, email account or any other part of your hosting package. Your password should be easy to remember but very difficult to guess. A strong password has the following characteristics: Is at least eight characters long. Does not contain your user name, real name, or company name. Does not contain a complete word. Does not get used on multiple accounts Contains uppercase letters, lowercase letters, numbers and symbols

Strong passwords are hard to remember!

One method to create a password that is easy to remember is to make an acronym from a unique phrase or sentence. For example: The “like” button on Facebook is amazing.Now take the first letter of each word in the sentence: tlbofia Throw in some punctuation: T”L”boFiA. Replace some of those letters with numbers for variety: T”L”b0F1A. This leaves you with a strong password that can be easily remembered: T”L”b0F1A.

Android Email Set Up

You may want to setup your email account on your phone or other mobile devices. Tap the email icon on your mobile device. If you see options for ‘Exchange’ or ‘Others’ please select ‘Others’. Enter your email address and password created on your control panel. Tap the option for ‘Manual Setup’. Select ‘IMAP’. Type ‘mail.yourdomain.co.za’ (Replace ‘yourdomain.co.za’ with your actual domain). Your ‘Port Number’ is ‘143’. Set the ‘Security Type’ to ‘none’. Leave the ‘IMAP Path Prefix’ blank. Click ‘next’. Type ‘mail.yourdomain.co.za’ as your SMTP server (Replace ‘yourdomain.co.za’ with your actual domain). Set the port to ‘587’. Make sure select ‘Require Sign-in’ or ‘Authentication’ Use your email address and password. Click ‘next’. Set your frequency preferences. You’re done.

Iphone Email Setup

From the Home screen, choose Settings. Next, tap Mail, Contacts, Calendars. In the Accounts section, tap Add Account. Choose your email account type as ‘Other’ Select Add Mail Account under the Mail section. Enter your name, email address, password. Add a description such as ‘Home’ or ‘Work’. Incoming Mail Server – Host Name: Enter mail.yourdomain.co.za (Replace yourdomain.co.za with your actual domain name) Username: Your full email address and its password. Outgoing Mail Server – Host Name: Enter mail.yourdomain.co.za (Replace yourdomain.co.za with your actual domain name). Username: Your full email address and its password. Once the email configuration is added, tap Next to continue.

Which Domain extension should I use?

The choice of domain extension is based on availability, location and preference. • Availability: The most common domains are .com, which means that the choice of available domains is now very limited. In many cases, the registrant of a .com domain will also have registered the equivalent .org and .net domains. If an alternative domain extension is available, you will need to decide if the possible confusion with the .com domain is a problem. In South Africa, businesses will usually choose between .com and .co.za domains. • Location: If your target market is international then you will probably be better suited to an international domain extension such as .com. If your target market is specific to a country or area, then a country domain extension is suitable e.g. .co.za, .de, .co.uk or .eu. • Preference: Should a number of options be available, then it is a matter of personal preference.

What domain names do you offer?

Ascentium Technologies facilitates the registration of the following domain extensions via third party registrars:

.com .co.za .net .org .org.za .info .biz .co.uk .de .eu .mobi .co .cc .tv .capetown .durban .joburg .africa

What is Domain propagation?

Domain propagation is the process whereby nameservers update across the Internet to reflect a change in a domain’s DNS record. Your website lives on a web server (in a data centre), and it is this web server which has it’s own IP address. In addition to web servers, there are thousands of DNS servers located around the world. When a domain name is typed into a browser, it is the DNS (Domain Name System) that translates this domain name into an IP address in order to locate the website. The sole responsibility of a DNS server is to take domain names and associate them to an IP addresses. When a website is moved to a new server (with a different IP address), or a new domain is registered, there is a change of IP address. Every DNS server in the world needs to update its record of what IP is associated with this domain. This is called propagation. In other words, propagation is the time it takes for the DNS (Domain Name System) to update globally following a change to DNS. Changes to DNS records do not propagate throughout the Internet immediately, as all server caches first need to expire and refresh, which typically takes 24 to 72 hours. During this time, if you are transferring your domain to another service provider, some nameservers will still refer to your site’s old hosting location while nameservers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which nameserver they connect to.

What is the Domain Transfer Policy?

The Transfer Policy previously only covered domain transfers between registrars but now also covers the process of changing ownership of the domain from one entity to another (Registrant to Registrant). This typically happens under the following scenarios: 1. When a domain is transferred to Ascentium Technologies Pty Ltd 2.When Registrant details are updated through Ascentium Technologies Pty Ltd

Which domains are affected?

The ICANN policy applies to all gTLD domains. These Global Top Level Domains are all international, non-country specific domains eg .com, .net, .org, .info and .biz. What is the effect? • Any changes to first name, last name, organization or email address fields for the owner of any gTLD domain name will now start a trade process. • The process involves obtaining explicit confirmation from current and new Registrants, via a series of confirmation and approval emails before a change can be completed. If either party declines the change, then the change of Registrant request is cancelled and the previous whois info remains the same.

Reasons for a Domain Transfer to fail

There are several reasons that a domain transfer request might be rejected by the current registrar. A whois lookup on your domain can help you identify the problem as it will display the current contact information and Lock status. Common reasons for domain transfer failure •Not accepted by the Registrant The current Registrant email address is available via a Whois lookup. The domain update request may not have been accepted by the Registrant if •They have not seen, or have ignored, the emailed update request. Remind them and resubmit the transfer request. •The Registrant email is no longer in use or is incorrect. You will need to contact the registrar to update the registrant email address.

60 day Transfer Lock period

Domain names are locked for 60 days after initial registration or previous transfer and can’t be transferred during this period. Contact info@ascentiumapps.co.za and request that they setup your domain as a Hosting Only package during this period. After the 60 day lock has expired, contact our Admin team again and request that they resubmit the registry transfer.

Link to Access Control Panel

https://cp19-jhb.za-dns.com:2083/ You will be required to enter your email address and password which are associated to the control panel access.

Authorisation code or IPS TAG is needed

Some registrars require an Authorisation Code or IPS TAG for the transfer to be processed. This is mainly for .com, net, org, info or biz domains and an IPS TAG for co.uk domain extensions. Contact your current registrar for this information.

The domain has expired

Please contact your registrar immediately to renew the domain and avoid it being deleted and taken by someone else.

Renewal or Registration fee is outstanding

If a renewal or registration fee is still outstanding, the domain cannot be transferred. Please contact your current provider to arrange payment.

Domain ‘Whois’ Privacy

If a domains was registered using the Domain Privacy feature, the domain contact information will not be publicly visible.

This could be preventing you from seeing outdated contact information. Please contact the relevant Registrar. If you are the listed contact, or know a listed contact, you should be able to gain access to the account to make any changes required. *Evidence of fraud or court order. *Contact your current registrar to establish possible reasons.

Domain Renewal

A domain or domains are renewed each and every year.It is the responsibility of the domain owner (you) to make sure you have paid for the renewal of your domain.

What happens when i do not pay for my domain

Your domain will go into a redemption phase, here we do not even guarantee your data, emails or web pages, You risk loosing information.

How much e-mail can I send out through the SMTP server at once?

* Our SMTP server can handle a very large number of outgoing e-mails per second, enabling all of our clients to have sufficient e-mail access. Sending excessive amounts of email is against our Acceptable Use Policy. Our current limit is 500 emails per hour from each account.

How much e-mail can I send out through the Webmail Access server at once?

Our SMTP server can handle a very large number of outgoing e-mails per second, enabling all of our clients to have sufficient e-mail access. Sending excessive amounts of email is against our Acceptable Use Policy. Our current limit is 100 emails per hour for the whole domain emails accounts.

What is the path to sendmail?

We are currently running exim as an MTA but a useable sendmail binary equivalent is available at: /usr/sbin/sendmail

Is SSL Certificate a once off purchase?

SSL certificates are valid for 12 months. Once the SSL certificate has expired it must be re-issued, there is unfortunately no way to renew SSL certificates. It would be similar to ordering a new SSL certificate, only quicker as all the details remain the same. Please contact sales if you would like to order multi-year SSL certificates.

What is an SSL certificate used for?

SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.

Do I require a dedicated IP address?

A recent cPanel update has introduced SNI (Server Name Indication) which allows us to offer SSL certificates on the shared IP address of the server. Previously it was required to have a dedicated IP address for each SSL certificate being installed. There are a few browsers that do not support SNI, if any of your visitors use the following you would still require a dedicated IP address:Android 2.x (default browser), Internet Explorer on Windows XP and versions of Java before 1.7 on any operating system.

Which internet browser is compatible with my site software?

Mozilla Firefox

Google Chrome

Microsoft Edge

The following browsers provide limited compatibility with our software hence you will experience defects or inconveniences whilst browsing.

Microsoft Internet Explorer

Safari for iPad

Safari 5.1 for Linux

Linux Based Operating SystemsOpera

Support Generally

Support we offer is included as a Service. We do not charge for responding to technical support tickets, phone calls or LiveChat but we do expect you to abide by the terms of this Support Policy and our other Policies when utilizing this Service.

Backup of Data

Before attempting to troubleshoot any issue yourself or engaging us to assist with Service issues, please BACKUP ANY AND ALL DATA.We are not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, or (iv) any software or other technology failures beyond our powers.

Late payment for my email or website

Late payment may lead to the web hosting packages being suspended. If the invoice remains outstanding for a further period, there is a risk of losing domain names and website content as the hosting package will be terminated.

Suspended

If your services have been terminated you may not be able to send email or access your emails however emails will be delivered to your inbox.

UnSuspended

If your emails have been unsuspended we do not guarantee lost business and or opportunities whatsoever or from a delayed unsuspension. Please keep your account uptodate.

Privacy Policy

Privacy Policy 1. Introduction The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data. 2. Confidentiality Ascentium Technologies (Pty) Ltd respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes. 3. Collection of Personal Data Ascentium Technologies (Pty) Ltd collects personal data about our users when you visit registering for one of our services. 4. Cookies Your Internet browser has the in-built facility for storing small files – “cookies” – that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired. 5. Use of Personal Data Ascentium Technologies (Pty) Ltd may on occasion use your personal information to contact you to advise you of matters relevant to service provision and in some cases, solicit your feedback. We do not pass on any personal details to 3rd parties for any promotional purposes. We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals. Any information Ascentium Technologies collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Ascentium Technologies or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential. 6. Reservation of Rights Ascentium Technologies reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims. Ascentium Technologies further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network. 7. Changes to this Policy Ascentium Technologies, (Pty) Ltd reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates. 8. Contacting Us If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please contact info@ascentiumapps.co.za . You can also correct any factual errors in that information or require us to remove your details from any list under our control.

Terms of Use

Terms & Conditions Ascentium Technologies (Pty) Ltd strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. Ascentium Technologies reserves the right to update this policy at any time, so please check back periodically. Payment Policies Full payment is required after a service has been granted, which includes renewals, hosting fees, development fee amongst other fees. All payment-due notices will be sent by electronic mail. Payment is due on the first day of the month, for that month. All customers will receive invoices 10 days before the due date. Billing will continue until you cancel your hosting account. We accept the following forms of payment: Electronic Funds Transfer (EFT), Direct Deposit or Ewallet (0765524200) Late Payment It is your responsibility to ensure that your payment has been made through to us and that all invoices are paid on time. You agree that until and unless you notify Ascentium Technologies of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms & Conditions), those services will be billed on a recurring basis, unless otherwise stated in writing by Ascentium Technologies. Ascentium Technologies reserves the right to allocate payments to the oldest outstanding invoice on your account Ascentium Technologies provides a 7 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 7 days will result in account and service suspension until account balance has been paid in full. Access to the account will not be restored until all outstanding payments have been received. We do not charge a reactivation fee. Non-payment of outstanding service fee invoices over 60 days will result in termination of the hosting service. There is no guarantee that a backup will be available. Cancellation It is your duty to make sure that if you need to cancel or transfer to other hosting company you are well come however we do not own original source code hence we use web templets that are not transferable. Cancellation of a subscription does not cancel any outstanding invoices. All outstanding invoices are still due. Domain Services We use the services of a third party registrar to register domains. The registration is subject to the terms of the relevant registrar. Registration, maintenance, or transfer of a domain name is subject to the terms of the relevant registry governing the domain name. When registering a domain name, it is not your property, it cannot be “owned” by anyone. We will register the domain in the name of the “Registrant” and they will have full control of the domain. We cannot guarantee the registration of a domain name, we will make every effort to register the domain that you choose. We will not be held responsible if you give us incomplete or inaccurate information that will lead to a delay in the registration process. If you are acting on behalf of the domain owner, you agree to register the domain in your customers name. It is important to ensure that the correct person or entity is disclosed as the registrant. All registrant details must be true and accurate, you are not allowed to prevent a domain owner from moving their domain away should they choose to do so. We will only act on instructions of the account holder or other authorised users on the account. We act on your instructions to the extent that those instructions are possible and lawful. All domain registrations are final. Domain names cannot be modified once they have been registered, a new domain will need to be registered. You warrant that: ⚬ All information provided in the registration of the domain is complete and accurate. ⚬ You are entitled to register the domain name. ⚬ If you are not the domain owner, that you have permissions from the owner to act on their behalf. ⚬ You are not breaking any law or violating any Intellectual Property Rights by registering this domain. ⚬ The domain will not be used in a malicious way. We will do our utmost to prevent expiry of your domain name, it remains your responsibility to ensure that the domain does not expire. Our billing system has been programmed to automatically generate your domain renewal invoice unless you expressly tell us not to do so, in which case the domain will expire. We try and send reminders before expiry dates. It may occur that reminders are not sent due to events beyond our control, we will not be held liable. Domain Cost Refund Policy Please note that fees payable for domain registration and renewal costs are non-refundable. Ascentium Technologies accepts no responsibility for any typing errors (spelling mistakes) you make when ordering a domain name with us. Once a domain name has passed its expiry date there is no guarantee that we are able to renew the domain, additional charges might apply in these cases. Unlimited Traffic/Storage Policy Our unlimited plans do not have set limits on bandwidth and disk storage. Instead, we have a fair use policy which goes as follows. Bandwidth and disk storage are unlimited as long as: ⚬ they used as an integral part of your website, ⚬ you are not intentionally abusing the service by using excessive bandwidth or disk storage, ⚬ you are not violating our terms and conditions, and ⚬ you are not impeding our capability to provide other service to other customers. Email storage under Unlimited packages is subject to the following: ⚬ we do not allow long term storage of emails, we reserve the right to remove emails older than 12 months, ⚬ we do not allow the use of unattended mailboxes, if an account has unread emails older than 180 days it will be considered abandoned and may be deleted, ⚬ emails stored in ‘spam’ or ‘deleted’ folders may be deleted where such email are over 30 days old. We strongly recommend you use outlook for receiving and sending emails and files. In other words, if you are adding content (images, files, text etc) to your site and using the service in the way it is intended to be used, then we will not limit the amount of bandwidth and disk storage your site is consuming. Our intention is that, as long as both parties are being fair, you should not have to worry about bandwidth or disk storage limits. We’ll take care of these sorts of issues so you can concentrate on growing your site. If, however, you are attempting to take advantage of the service by distributing or storing large files, PDF’s or images, streaming excessive video or hosting music or something similar, then we will request that you cease doing so. SPAM Policy Ascentium Technologies takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Ascentium Technologies may not use or permit others to use our network to transact in UCE. Customers of Ascentium Technologies may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service. If your actions have caused Ascentium Technologies’ mail servers or Ascentium Technologies’ IP address ranges to be placed on blacklists and other mail filtering software systems used by companies on the Internet, you will be assessed a R1000 charge to your account for administrative charges incurred to remove and protect mail servers and IP ranges. Content Policy All services provided by Ascentium Technologies are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African, or any law in the land is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Ascentium Technologies from any claims resulting from the use of the service which damages the subscriber or any other party. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Ascentium Technologies servers or any other server on the internet. Links to such materials are also prohibited. Examples of unacceptable content or links: ⚬ Pirated software ⚬ Hacker programs or archives ⚬ Fraudulent activities ⚬ Adult sites ⚬ Spellcaster sites ⚬ Warez sites Any illegal activity, online gambling, spamming or hacking will result in your site being shut down. The customer is solely responsible for the content stored on and served on their hosting space. Ascentium Technologies will be the sole arbiter as to what constitutes a violation of this provision. Scripts and Software Policy You are free to install and use any scripts you wish, (as long as they are not on our banned scripts list, see below) however we reserve the right to disable any script or software in your hosting account that affects normal server operation or service to other Ascentium Technologies customers. Ascentium Technologies is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function correctly. Please don’t expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers if you are taking ownership of your control panel. Ascentium Technologies provides technical support for the server. Any scripts included in the Softaculous software on the server are 3rd party scripts and support is not provided by our techs. The following scripts are banned due to the potential harm they can cause to other sites on the same server: ⚬ Torrentflux (and similar scripts) ⚬ AlienForm (all versions) ⚬ formmail.pl ⚬ Greymatter (all versions) ⚬ Open Webmail ⚬ Ikonboard (all versions) ⚬ IRC Egg Drops & IRC related programs. ⚬ Chat software ⚬ lstmrge.cgi ⚬ Proxy Servers & Scripts (EX: nph-proxy) ⚬ Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives (cgitelnet.pl) ⚬ The Anonymizer ⚬ UltimateBBS (all versions) ⚬ YABB + YABB se (all versions) ⚬ Any script that uses / processes a massive number of flatfiles or large flatfile databases. ⚬ Crypto currency mining software. Resource Usage Ascentium Technologies hosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs server/network performance is prohibited by this policy and may result in suspension of your account without notice. You are prohibited from excessive consumption of resources, including processing time, memory and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of Ascentium Technologies systems or Hosting. Ascentium Technologies reserves the right to terminate or limit such activities. System and Network Security Users are prohibited from violating or attempting to violate the security of the Ascentium Technologies Network. Violations of system or network security may result in civil or criminal liability. Ascentium Technologies will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation: Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such user is not entitled. Backups Full backups are made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their web content and information where the client is hosting and managing their control panel or using their own software. Intellectual Property We are the owner and/or authorised user of all trade marks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicated. Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited. Refusal of Service We reserve the right to refuse service to anyone for any reason not prohibited by law. We reserve the right to terminate service to any customer for any reason not prohibited by law. Any deliberate attempt to cause damage to Ascentium Technologies servers, the Ascentium Technologies network or any other internet servers will result in immediate account deactivation without prior notice.

Upper Seat

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